Skip to content

Up to 50% off, for a limited time only!

Refund and return policies Refund and return policies

 

CONDITIONS FOR EXCHANGE OR RETURN

 1. The product must be returned in its original packaging;

2. The product must be returned without signs of use or consumption, that is, in the form in which it was received.

3. The product must be returned with labels (or protectors) attached, manuals and all accessories that accompany it.

4. We do not exchange products with an inappropriate size for the customer: We provide the measurements in centimeters of our products so that there is no error when choosing the size. As stated in the Consumer Protection Code - Article 18, there is no legal obligation for the retailer to make exchanges due to consumer regret regarding color, size, model, or any other hypothesis.

 

IMPORTANT: We will not accept returns if the above conditions are not respected.

WHAT TO DO TO REQUEST AN EXCHANGE OR RETURN Send an email to @LOJAGUIER.COM and inform:

1 Product name.

2. Order number

3. Email registered upon purchase

4.Reason for exchange or return
 

VIDEO THAT PROVES THE DEFECT

Once all questions regarding the return of the product have been confirmed, we will inform you of the address for returning the product and will reimburse you for the amount paid for the product and shipping.



  • Free shipping

    Our shipping is free worldwide.

  • Guaranteed Purchase

    Store registered and with SSL certificate.

  • Secure Payment

    Strongly secure environment for payments.

  • Fast Support

    Service from Monday to Friday 9 am to 5 pm.